Get expert assistance on Massive's features and services. This category offers guidance on troubleshooting, technical queries, and user support, ensuring a smooth experience with our platform.
Knowledge Base/Support
Knowledge Base
Support
- Title
- Does Massive have a system status page?
- Infrastructure Category
Infrastructure
- Support Category
Support
- Description
- Two of them, for two different jobs. massive.com/system shows what is healthy right now, and massive-status.com holds the incident history and 90-day uptime per component, and is where you subscribe to alerts.
- Title
- How should I go about reporting a possible Massive data discrepancy?
- FAQ Category
FAQ
- Support Category
Support
- Description
- Start a chat at massive.com/contact and paste the filled-in template below. Without it, support spends the first reply asking for the request URL, the request_id and the timestamps.
