You can manage your account directly from your Dashboard. Account-related questions, such as resetting a password, gaining access to a locked-out account, and verifying your information can be found below.
Knowledge Base/Account
Knowledge Base
Account
- Title
- Am I a professional or non-professional subscriber?
- Account Category
Account
- Business Category
Business
- FAQ Category
FAQ
- Description
- On the registration form, answer yes to question 1 and no to all ten of the others and you are non-professional. Answer yes to any of those ten and you are professional. The exchanges set the test, and it decides which Massive plans you can buy.
- Title
- Can I change my professional or non-professional status after I set it?
- Account Category
Account
- FAQ Category
FAQ
- Description
- Only toward professional. If your circumstances make you professional, tell us and the status changes. Support cannot switch a professional status back to non-professional, so if you chose professional by mistake, the fix is moving your plans to a new account.
- Title
- Can I create multiple Massive API keys?
- Account Category
Account
- FAQ Category
FAQ
- Description
- Yes, up to 100 active keys per account, from the keys page of your dashboard. Every key on an account shares the same subscriptions and the same limits, so a second key separates your integrations without adding capacity.
- Title
- Can I use Massive's data if I am not a US citizen?
- Account Category
Account
- Description
- Yes. Citizenship and location do not restrict access to Massive's data. What does matter is whether you use it as a non-professional or a professional, because the exchanges classify those differently and professional use needs a business license.
- Title
- Does Massive offer any education discounts?
- Account Category
Account
- Description
- Yes. Students and faculty get a discount on individual plans, verified by a university email address. It is not applied at checkout: you have to ask us, through the chat, and we apply it to your subscription.
- Title
- Does Massive offer any startup discounts?
- Account Category
Account
- Business Category
Business
- Description
- Yes. Qualifying startups can get 25 percent or more off their first year, with the largest reductions going to pre-launch companies. It applies to the commercial plans and is arranged through sales.
- Title
- Does Massive offer free trials?
- Account Category
Account
- Description
- Business evaluations and proofs of concept are arranged with our sales team. Individual plans have no trial and no free data samples, but they are billed monthly and canceling keeps your access to the end of the month you paid for, so one month is the smallest commitment.
- Title
- How can I change my Massive email or password?
- Account Category
Account
- Description
- Change your email in the dashboard's account section and verify the new address; on an email-and-password account, reset the password from the sign-in page's forgot-password link. Business accounts need us to change the email, and a Google, GitHub or Facebook sign-in address is the provider's.
- Title
- How do I downgrade or cancel my Massive subscription?
- Account Category
Account
- Description
- Change a plan or cancel one product at a time on the subscriptions page of your dashboard, or cancel every paid product at once on the billing page; either way you keep your current access until the end of the billing period you have already paid for.
- Title
- How can I upgrade my Massive account?
- Account Category
Account
- Description
- Upgrade on the subscriptions page of your dashboard, and note that a subscription covers one asset class only. Real-time data also needs the exchange agreements signed, which is a separate step and a common reason an upgrade looks like it did not work.
- Title
- I paid for real-time Massive data, so why is it still delayed or refused?
- Account Category
Account
- FAQ Category
FAQ
- WebSockets Category
WebSockets
- Description
- Real-time Massive data needs more than payment: a plan for the asset class you request, the exchange agreements signed in your dashboard, and, if you stream, a WebSocket connection to wss://socket.massive.com, because wss://delayed.massive.com stays the delayed feed after you upgrade.
- Title
- What are the different Massive subscriptions I can use?
- Account Category
Account
- Data Coverage Category
Data Coverage
- Description
- There are five subscriptions, one per asset class: Stocks, Options, Indices, Currencies (Forex and Crypto) and Futures. They are bought independently, and each has tiers from a free end-of-day tier up to real-time tick data.
- Title
- Which plan do I need to show Massive data in my own app?
- Account Category
Account
- Business Category
Business
- FAQ Category
FAQ
- Description
- A Business subscription as soon as anyone other than you can see the data, including testers and staging users, during development as well as after launch. An app that only you use, for your own personal, non-business purposes, is covered by an individual plan.
- Title
- Why am I not authorized (NOT_AUTHORIZED) when calling Massive's REST API or WebSockets?
- Account Category
Account
- FAQ Category
FAQ
- REST Category
REST
- WebSockets Category
WebSockets
- Description
- Your API key is valid, but the request asks for something your plan does not cover, or, for flat files, the exchange agreements may be unsigned. The message narrows it down: not entitled, a data timeframe your tier does not reach, or forbidden.
- Title
- Why does sign-in say "Account is already registered with a different provider"?
- Account Category
Account
- Description
- The error names the sign-in method your Massive account was created with, and only that method opens it: "massive" means email and password, so choose Sign in with Email and reset the password if needed.
